Viki is a popular streaming platform offering a wide array of Asian TV shows, movies, and entertainment content with subtitles in various languages.
It appeals to fans of Asian dramas and those interested in international content, providing both free and premium subscription options known as Viki Pass, which offers additional benefits like HD quality and early access to content.
Online Cancellation Steps:
- Log In to Your Account: Visit the Viki website and log in to your account using your credentials.
- Access Your Account Settings: Click on your profile icon in the top right corner, then select “Account Settings” or a similar option from the dropdown menu.
- Navigate to the Subscription Section: Look for a section labeled “Viki Pass” or “Subscription” in your account settings. Click on it to view your subscription details.
- Choose to Cancel Subscription: In the subscription details section, you should see an option to manage or cancel your subscription. Click on “Cancel Subscription” or a similarly labeled link.
- Follow the Cancellation Prompts: You’ll be guided through a series of prompts or steps to confirm your decision to cancel. This may include providing a reason for cancellation.
- Confirmation of Cancellation: After successfully completing the cancellation process, you should receive a confirmation message on the website and an email confirmation. Ensure you keep this email as proof of your cancellation.
Cancel Through Google Play or iTunes:
If you subscribed to Viki Pass through Google Play or iTunes, you’ll need to cancel it directly through the respective service, as Viki cannot cancel these subscriptions on your behalf.
- Google Play: Open the Google Play Store > Tap Menu (three lines) > Subscriptions > Find Viki and tap on it > Tap Cancel Subscription.
- iTunes: Go to Settings > [your name] > iTunes & App Store > Tap your Apple ID at the top of the screen > View Apple ID > Subscriptions > Find Viki and tap on it > Tap Cancel Subscription.
Email Cancellation Steps:
Cancelling a Viki subscription via email is not the primary method and might not be supported directly.
If you encounter issues cancelling through the website or require assistance, you can contact Viki support by emailing them with a request for help with your subscription cancellation.
Include your account details and any relevant information to support your request.
Phone Cancellation Steps:
Viki does not typically offer a phone support option for subscription cancellations. The most efficient way to cancel your subscription is online through the Viki website or through the platform you used to subscribe (Google Play or iTunes).
Reasons to Cancel Your Subscription
- Cost: Assessing subscription costs against personal or financial priorities.
- Usage: Realizing you’re not using Viki enough to justify the subscription cost.
- Content: Finding that the content no longer aligns with your interests or preferences.
- Alternatives: Deciding to use alternative streaming services.
- Technical Issues: Experiencing persistent technical difficulties with the platform.
Canceling a Viki subscription is a decision influenced by a variety of personal reasons, from budgeting concerns to changes in content preferences.
Understanding these reasons can help ensure your decision is informed and aligned with your current entertainment needs and lifestyle.
